How Betweener handles personal information.

This page explains what we collect, why we use it, how long we keep it, and the choices available to members who use Betweener.

Policy summary

Effective date: March 25, 2026

Operator: Nyansapa Ltd

Mailing address: 428B Soundwell Road, Bristol, UK

Betweener is designed around trust, safety, and intentional discovery. We process personal information to operate the service, protect members, maintain reliability, and comply with law.

Betweener respects the sensitivity of personal and relationship data. We collect and use information to provide the service, support safer interactions, review abuse reports, improve reliability, and meet our legal obligations.

1. Information We Collect

Account and profile information

This may include your name, age, email address, phone number, profile content, relationship preferences, photos, videos, prompts, interests, and other information you choose to add to your account.

Usage, device, and technical information

We may collect log data, device identifiers, app diagnostics, IP address, approximate or device-permitted location information, referral data, crash information, and product interaction events that help us operate, secure, and improve the service.

Safety, moderation, and support information

If you contact support, submit a report, request recovery assistance, or take part in a verification or moderation flow, we may collect the contents of that communication along with related account, device, and safety context.

2. How We Use Information

To create, secure, and manage your account.
To personalize discovery, matching, conversation, and trust features.
To support moderation, fraud prevention, abuse handling, and platform safety.
To process purchases, restore entitlements, and manage subscription support.
To respond to privacy, legal, support, and account recovery requests.
To analyze performance, reliability, and service quality.
To comply with applicable law, lawful requests, and marketplace obligations.

3. Legal Bases

Where applicable, we process personal information on the basis of contract performance, legitimate interests in operating and protecting the service, consent where required, and compliance with legal obligations.

4. Sharing of Information

We may share information with service providers that help us operate the platform, such as infrastructure, analytics, communications, support, security, payments, and moderation tooling. We may also disclose information when required by law or where necessary to protect users, investigate abuse, enforce our terms, or defend legal claims.

5. Data Retention

We retain personal information for as long as necessary to provide the service, maintain safety, prevent abuse, meet legal obligations, resolve disputes, and enforce agreements.

If you delete your account, we may retain limited records where reasonably necessary for fraud prevention, legal compliance, moderation history, dispute resolution, billing, backups, and enforcement of platform safety rules.

6. Account Deletion and Your Choices

You can request deletion through the in-app flow or through the public account deletion page. You may also contact us about access, correction, or privacy requests using the contact details below.

7. International Transfers

Your information may be processed in countries other than the one where you live. Where required, we use contractual, organizational, or technical safeguards intended to protect personal information during cross-border transfers.

8. Security

We use administrative, technical, and organizational measures intended to protect personal information. No service can guarantee complete security, but we design our systems around access control, operational restraint, and incident awareness.

9. Children

Betweener is not intended for children and is only available to users who meet the minimum age required by applicable law and our Terms of Service.

10. Contact

Privacy requests can be sent to privacy@getbetweener.com.

General support is available at support@getbetweener.com.