Support

Support that stays clear, calm, and easy to find.

This page is public so users, App Store Connect reviewers, and Google Play reviewers can quickly locate assistance, safety reporting routes, and account management help.

General support

support@getbetweener.com

Most support requests receive a response within 2 business days.

Privacy requests

privacy@getbetweener.com

Use this channel for access, deletion, or data handling questions.

Legal inquiries

legal@getbetweener.com

For formal notices, counsel, or compliance review.

What we can help with

Account, billing, safety, and access.

Sign-in or account recovery assistance

App functionality and bug reports

Subscription or billing questions

Profile, privacy, or content concerns

Reporting unsafe or suspicious behaviour

Deletion and data handling requests

Response details

Support hours: Monday to Friday, 09:00 to 18:00 GMT

Target response window: Most support requests receive a response within 2 business days.

Report an urgent safety concern

Email support@getbetweener.com with the subject line "Safety Report" and include any relevant profile details, screenshots, and context. If someone is in immediate danger, contact local emergency services first.

Delete your account

A public deletion page is available at /delete-account. In-app deletion remains the primary route where supported.